DELIVERY & RETURNS
DELIVERY
Please allow 4 – 7 working days for the delivery of your order.
Our products are dispatched directly from the warehouse with Parcelforce, UPS or Fedex. As a result, delivery times may vary but email updates will be sent directly to the Customer from the Courier keeping you up to date.
Returns
Requests by you to return goods supplied by us may be accepted, at our discretion, subject to a 25% handling charge to cover unpacking, de-labeling, administration and restocking at the wharehouse.
The goods must be unopened and in their original packaging, with the security seal intact.
Any costs incurred to return the items to us will be the responsibility of the purchaser.
If you wish to return a product, please contact us using the form above. Any issues to be reported within 24 hours of the delivery.
PLEASE NOTE:
Refunds or credits will only be issued once the items have been received by us in original condition.
Handling charges will be advised to you prior to goods being returned.
To make a return, please contact us within 5 working days of receipt of goods.
Warranty & Quality Control
All Digital Designs items are quality checked at manufacture and prior to dispatch to ensure that your item is fully working when it arrives. Any product repairs expected on warranty conditions will be inspected carefully to determine the cause of damage.
The Manufacturer’s Warranty does NOT cover:
- General
- Packing materials
- Costs to remove or reinstall the product.
- Damage caused by accident, theft, improper installation, abuse, improper operation, fire, flood, lightning, or other acts of God.
- Damage caused during shipping or handling.
- Accessories or damage to other components caused by the product.
- Adjustments or alterations that are needed to ensure compatibility with conditions in foreign countries.
- Products with defaced, altered, or removed serial numbers.
- Product which has been altered or repaired by anyone other than DD Audio, or an authorized DD Audio Service Center.
- Subwoofers & speakers
- Burned/open voice coils or busted suspensions due to overdriving.
- Items subject to fatigue through normal wear and use.
- Coils & moving parts damaged due to driving on amplifiers on lower than rated impedance
- Damage due to increased power in SPL bursts
- Damage to coils and moving parts due to NOT using the recomended DD box design and formulas.
- Damage to coils and moving parts due to Extreme box designs playing below the recommended FS.
- Products with defaced, altered, or removed serial numbers.
- Amplifiers
- Blown outputs or power supplies in amplifiers due to overdriving or under-voltage.
- Blown due to undercharging on smart alternators
- Blown components due to driving below rated amplifer impedance
- Blown components due to use in heavy duty SPL competitions
- Damage due to poor mounting locations where there is excess vibration to amplifier
- Products with defaced, altered, or removed serial numbers.
- Damage sustained due to poor DIY installations
- Damage due to shorting of terminals
- Items subject to fatigue through normal wear and use.
- Damage due to poor cooling locations related to overheating conditions.
- Product which has been altered or repaired by anyone other than DD Audio, or an authorized DD Audio Service Center.
Non-standard Items
Unfortunately, bespoke and non-standard items including: Custom carbon fibre USA Subwoofers cannot be accepted for return.
Send us a message via the form above to find out if your non-standard product is eligible for return.